Terms of service

Terms of Service

Last updated: September 27, 2026

1. Who we are
getpawgroom.com ("PawGroom", "we", "us") is operated by:
André Costa, sole trader (empresário em nome individual), Portugal
VAT / Tax ID (NIF): PT256668906
Email: support@getpawgroom.com. We reply within 1 business day, Monday to Friday.
By browsing this website or placing an order, you agree to these Terms of Service, together with our Shipping Policy, Refund Policy and Privacy Policy. Please read them before you buy. If you don't agree, please don't use the site.

2. Who can buy
You must be at least 18 years old, or the age of majority where you live, to place an order. We sell to consumers for personal use, and we currently ship to the United States only.

3. Products
We sell pet grooming tools, including the Ultimate 2-Step Pet Shedding Kit (one pair of grooming gloves plus one double-sided furniture hair-removal mitt), and the gloves and mitt sold separately. We do our best to show products accurately, but colors on screen and small details may vary slightly. Product photos may show the product in use and are for illustration.
Safe use. Our grooming gloves are designed for gentle brushing of healthy skin and coats. Don't use them on wounds, rashes or irritated skin, and stop if your pet shows discomfort. They don't replace veterinary care, nail trims or professional grooming. Keep all products away from pets and children when not in use, and don't let pets chew them.

4. Prices and payment
- All prices are in US dollars (USD). Shipping is free.
- US sales tax, where applicable, is calculated and shown at checkout before you pay.
- We accept Visa, Mastercard, American Express and other cards via Shopify Payments, as well as PayPal, Apple Pay, Google Pay, Shop Pay and Klarna. Payments are processed by these providers. We never see or store your full card number.
- If you pay with Klarna or Shop Pay Installments, your payment plan is a separate agreement between you and that provider.

5. How your order becomes a contract
1. You add products to your cart, enter your details and review everything on the checkout page, where you can correct any errors before paying.
2. When you click to pay, you're making an offer to buy.
3. We email you an order confirmation. It confirms we've received your order.
4. The contract is formed when we confirm your order, and we'll keep a record of it. Your confirmation email is your copy.
The contract is concluded in English. We may refuse or cancel an order (with a full refund) if a product is unavailable, if there's an obvious pricing or listing error, if we suspect fraud, or if we can't deliver to your address. If we do, we'll tell you by email and refund you promptly.

6. Shipping and delivery
Delivery times, tracking and lost parcels are covered in our Shipping Policy. In short: order processing takes 1–3 business days, transit 10–15 business days, and most orders arrive in 11–18 business days. Shipping is free and tracked, to the US only. If we can't ship within the stated time, we'll tell you and you can cancel for a full refund.
Risk of loss passes to you when the parcel is delivered to the address you gave us.

7. 30-Day Money-Back Guarantee, returns and refunds
If PawGroom doesn't work for you or your pet, email us within 30 days of delivery and we'll give you a full refund. You keep the product, and there's no need to send it back. The no-return guarantee is limited to one refund per customer and per delivery address. Full details are in our Refund Policy.
This guarantee is in addition to your legal rights as a consumer, including any legal right to cancel a distance purchase and any legal guarantee that products conform to the contract, and it doesn't reduce them.

8. Your account and the website
If you create an account, keep your login details secure. You agree not to misuse the site. For example, don't try to access it by automated means, interfere with its operation, or use it for anything unlawful.

9. Reviews and content you send us
If you post a review, photo or comment, it must be honest, based on your own experience, and not offensive or unlawful. You give us a non-exclusive, royalty-free license to display it on our website and social media, credited with your first name and last initial unless you ask otherwise. We don't pay for or edit reviews to change their meaning, and we don't hide negative reviews for being negative.

10. Intellectual property
The PawGroom name, logo, website text, photos and videos belong to us or our licensors. Please don't copy or reuse them without our written permission.

11. Our liability
We're responsible for losses you suffer that are a foreseeable result of us breaking these terms or failing to use reasonable care. Otherwise, to the extent permitted by law, our total liability for any order is limited to the amount you paid for that order, and we're not liable for indirect losses or loss of profit.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, intent or gross negligence, for defective products, or any other liability that can't be limited or excluded by law. Nothing in these terms affects your mandatory rights as a consumer.

12. Privacy
We handle your personal data as explained in our Privacy Policy.

13. Governing law and disputes
These terms are governed by the laws of Portugal. If you're a consumer, this choice of law does not take away the protection of mandatory consumer laws of the country or US state where you live, and you may bring a claim in the courts where you live or in Portugal, as the law allows.
If something goes wrong, please email us first at support@getpawgroom.com. Most issues are resolved within a day or two.
Complaints and dispute resolution (Portugal):
- You can file a complaint in Portugal's official Electronic Complaints Book (Livro de Reclamações Eletrónico): https://www.livroreclamacoes.pt
- Consumers may also turn to an alternative dispute resolution (ADR) entity, such as CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo (https://www.cniacc.pt).

14. Changes to these terms
We may update these terms from time to time. The version in force when you place your order applies to that order. The "Last updated" date at the top shows when we last changed them.

15. Contact
André Costa, sole trader (empresário em nome individual), Portugal · VAT/NIF PT256668906 · support@getpawgroom.com