FAQ

Frequently Asked Questions

Does the grooming glove work on all pets?

Yes. The PawGroom Grooming Glove works on dogs, cats, rabbits, and most animals with short to long coats. The 255 soft silicone tips are gentle enough for sensitive pets and effective on all coat types.

Does my order include both gloves (left and right)?

Yes — every order includes the full pair: 1 Left Glove + 1 Right Glove in your chosen colour. Most competitors sell only one. We send both.

How do I clean the gloves?

Simply peel the collected fur off the silicone tips — it comes off in one satisfying ball. Both gloves are machine washable. Rinse under running water or toss in the washing machine.

How does the Furniture Glove work?

The Furniture Hair Removal Glove uses electrostatic technology to attract and lift pet hair from sofas, car seats, blankets, and clothing. No adhesives, no refills — just swipe and it's gone. Fully reusable and machine washable.

When will my order arrive?

Orders are processed in 2–6 business days and then take 10–15 days in transit. Most orders arrive within 3–4 weeks. You'll get a tracking number by email as soon as it ships, and your 30-day guarantee doesn't start until the parcel is in your hands.

Why does delivery take 3–4 weeks?

Our tools ship directly from the factory that makes them — no warehouse markup, no middleman. That's why a full 2-piece kit costs about what a single glove costs at retail. The trade-off is time, and we'd rather tell you up front than surprise you after checkout.

Do you offer free shipping?

Yes — free tracked shipping on every order to the USA, UK, Canada and Australia. No minimum spend, no fees at checkout.

What if I'm not happy with my order?

We offer a 30-Day Money-Back Guarantee, and it starts the day your parcel arrives — not the day you order. If you're not satisfied for any reason, contact us at support@getpawgroom.com and we'll sort it out immediately — refund or replacement, your choice.

How do I contact support?

Email us at support@getpawgroom.com or use the Contact page. We answer every email within 1 business day.