FAQ
Frequently Asked Questions
Does the grooming glove work on my pet?
The PawGroom Grooming Gloves are made for dogs and cats. They work best on medium and double coats (Labs, retrievers, shepherds), and the soft silicone nubs are gentle enough for cats — start with short, gentle sessions.
Do the grooming gloves come as a pair (left and right)?
Yes — the grooming gloves always come as a full pair: 1 Left Glove + 1 Right Glove. The Ultimate 2-Step Pet Shedding Kit includes 1 pair of grooming gloves plus 1 two-sided Furniture Mitt.
How do I clean the gloves?
Simply peel the collected fur off the silicone palm — it comes off in one satisfying ball. Then rinse with water and let it air-dry. The Furniture Mitt is cleaned the same way.
How does the Furniture Mitt work?
The Furniture Mitt has two sides — a black mesh side (with a yellow tab) and a ribbed side. Sweep it across sofas, car seats, blankets and clothing to lift the pet hair that's already there, then peel the fur off. No adhesives, no refills. Fully reusable — rinse with water and let it air-dry.
When will my order arrive?
Most orders arrive in 11–18 business days. Your order ships in 1–3 business days, then spends 10–15 business days in transit. You'll get a tracking number by email as soon as it ships, and your 30-day guarantee doesn't start until the parcel is in your hands.
Why not two-day delivery?
Your order ships from our overseas fulfillment partner, not from a US warehouse. The trade-off is time, and we'd rather tell you up front than surprise you after checkout.
Do you offer free shipping?
Yes — free tracked shipping on every US order. No minimum spend, no fees at checkout. We currently ship to the United States only.
What if I'm not happy with my order?
We offer a 30-Day Money-Back Guarantee, and it starts the day your parcel arrives — not the day you order. If you're not satisfied for any reason, email us at support@getpawgroom.com within 30 days of delivery and we'll refund you in full — and you keep the product, no return needed (one refund per customer and delivery address). If your item arrives damaged or wrong, we'll send a free replacement or refund you. See Returns & Refunds.
How do I contact support?
Email us at support@getpawgroom.com or use the Contact page. We answer every email within 1 business day.