Shipping & Delivery

Shipping & Delivery

Free Shipping

Free tracked shipping on every order to the USA, UK, Canada and Australia. No minimum spend, no surprise fees at checkout.

How Long It Takes

We're straight with you about this, because nobody likes a surprise. Orders are processed in 2–6 business days, then take 10–15 days in transit. Most orders arrive within 3–4 weeks.

Why It Takes That Long

Our tools ship directly from the factory that makes them. No warehouse markup, no middleman — which is why a full 2-piece kit costs about what a single glove costs at retail. The trade-off is time. If you need it tomorrow, we're not the right shop, and we'd rather say that now than take your money.

Tracking Your Order

You'll get a tracking number by email the moment your order ships. You can follow it any time at Track Your Order.

Late or Lost Orders

If your order hasn't arrived within 30 days of shipping, email support@getpawgroom.com. We'll reship it or refund you in full — your call.

Our Guarantee

Your 30-Day Money-Back Guarantee starts the day the parcel arrives, not the day you order. The wait never eats into it.

Questions?

Email support@getpawgroom.com or use our Contact page. We answer every email within 1 business day.