Shipping & Delivery
Shipping & Delivery
Free tracked shipping
Every US order ships free, with tracking. No minimum spend, no fees added at checkout.
How long it takes: 11–18 business days
- Processing: 1–3 business days
- Transit: 10–15 business days
Your product page shows an estimated delivery window.
Why not two days?
Your order ships from our overseas fulfillment partner, not from a US warehouse. That means a longer wait, and we'd rather tell you now than after you've paid.
Tracking
We email you a tracking link as soon as your order ships. Follow it anytime on Track Your Order.
Late or lost?
No tracking update for 15 business days in a row, or not delivered 30 days after shipping? Email us and we'll reship or refund in full. Your choice.
Your guarantee starts on delivery
The 30-Day Money-Back Guarantee starts the day your parcel arrives, so the wait never eats into it.
Full details: Shipping Policy · Questions: support@getpawgroom.com (reply within 1 business day)