Track Your Order

Enter your tracking number below. It's in the shipping confirmation email we sent you when your order left the warehouse.

If your tracking hasn't updated, don't panic.

International parcels routinely go 7 to 10 days between scans — sometimes longer. The parcel is moving; it just isn't being scanned at every point along the way. A quiet tracking page is the single most common thing customers write to us about, and it has almost never meant a problem.

What the journey looks like

Order placed Day 0
Processed & dispatched 2–6 business days
In transit 10–15 days — this is the quiet stretch
Delivered About 3–4 weeks from your order date

We ship direct from our fulfilment partner rather than holding stock in a local warehouse. That's what keeps a complete two-piece system at the price you paid — the trade-off is time, and we'd rather say so plainly than have you wondering.

Still not sure?

Email support@getpawgroom.com with your order number. A person reads every message and we'll look into it properly — we'd much rather hear from you early than have you sitting there worrying.

Your 30-day money-back guarantee starts the day your order arrives — not the day you placed it. The wait never eats into it.