Track Your Order
Paste your tracking number below. You'll find it in the shipping confirmation email we sent when your order left our fulfillment partner. Check your spam or Promotions folder if you can't find it.
Please paste your tracking number first.
What the journey looks like
| Order placed | Day 0 |
| Processed & shipped | 1–3 business days |
| In transit (the quiet stretch) | 10–15 business days |
| Delivered | About 11–18 business days after you order |
Tracking hasn't updated in a while?
That's normal. International parcels often go 7–10 days between scans. The parcel is moving, it just isn't scanned at every stop. The tracking number may also take 2–3 days to show any information after we email it to you.
When to contact us
Email support@getpawgroom.com with your order number if:
- tracking shows no update for 15 business days in a row, or
- your order hasn't arrived 30 days after it shipped, or
- it says delivered but you haven't received it (check with neighbors and your post office, and wait 2 business days first).
We'll reship or refund in full. And remember: your 30-Day Money-Back Guarantee starts the day your order arrives, not the day you placed it.