Contact Us

Contact Us

We're a small team and a real person reads every message. We reply within 1 business day (Monday–Friday).

Email: support@getpawgroom.com
Hours: 9am–6pm Lisbon time, which is 4am–1pm US Eastern. Emails sent in the US afternoon or evening are usually answered by the next morning.

Writing about an order? Please include your order number (for example #1001) so we can help on the first reply.

• Where's my order? → Track Your Order
• Delivery times → Shipping & Delivery
• Refunds and the 30-Day Guarantee → Returns & Refunds

Legal information
PawGroom is operated by André Costa, sole trader (empresário em nome individual), Portugal · VAT/NIF PT256668906 · support@getpawgroom.com
Complaints Book (Livro de Reclamações Eletrónico): www.livroreclamacoes.pt