Returns & Refunds

30-Day Money-Back Guarantee

We stand behind every PawGroom product. If you're not completely satisfied, we'll make it right — no questions asked.

How to Return

To start a return, email us at support@pawgroom.com within 30 days of receiving your order. Please include:

• Your order number
• The reason for your return
• A photo if the item is damaged or defective

We'll respond within 24 hours with return instructions.

Refund Policy

• Full refund issued within 3–5 business days of receiving the returned item
• Refunds are returned to your original payment method
• Shipping costs are non-refundable unless the item was defective or we made an error

Damaged or Defective Items

If your item arrived damaged or defective, we'll send a free replacement or issue a full refund — your choice. No need to return the item.

Exchanges

We don't offer direct exchanges. If you'd like a different size or colour, please return your original item and place a new order.

FAQ

How long does shipping take?

USA: 7–14 business days
United Kingdom: 7–14 business days
Canada & Australia: 10–18 business days

Is shipping free?

Yes — free standard shipping on all orders, worldwide.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking link by email.

What if my pet doesn't like the glove?

Return it within 30 days for a full refund. Simple as that.

Are the gloves machine washable?

Yes. Both the grooming glove and the furniture mitt are fully machine washable.

Do the gloves fit all hand sizes?

Yes — both gloves have an adjustable wrist strap that fits most adult hand sizes.

Which glove should I use for grooming vs. furniture?

The Pet Grooming Glove (with silicone tips) is designed for direct pet grooming — use it while petting your dog or cat. The Furniture Hair Removal Glove is for cleaning sofas, car seats, blankets, and fabric surfaces.

Can I use the grooming glove on wet fur?

Yes — it works great on both dry and wet fur, making bath time easier too.

Contact Us

Have a question not answered here? Email us at support@pawgroom.com and we'll get back to you within 24 hours.